Dispatch Manager — Lead a High-Impact Dispatch Team

Coastal Waste & Recycling, Inc.; États-Unis; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Coastal Waste & Recycling, Inc. is seeking an experienced Dispatch Manager to lead a team of dispatchers, oversee daily operations, and ensure routes are staffed, monitored, and completed on schedule.

You will collaborate with the District Manager and Operations to drive performance, improve efficiency, and maintain strong relationships with municipal customers while upholding safety and service standards. Strong leadership, communication skills, and a proactive approach to problem solving are

Qualifications

• Minimum of 3 years of experience in dispatch, transportation, logistics, or route-based operations.
• Previous supervisory experience with demonstrated success hiring, coaching, training, and developing employees.
• Strong understanding of dispatch operations, route coordination, and service delivery.
• Experience monitoring productivity metrics and driving operational improvements.
• Proficiency with Microsoft Office, including Excel and Outlook.

Responsabilités

• Lead, hire, train, coach, and develop a team of Dispatchers, establishing clear performance expectations and accountability.
• Oversee daily dispatch operations, ensuring routes are properly assigned, monitored, and completed on schedule.
• Partner with the District Manager and Operations team to coordinate staffing, equipment availability, and daily route coverage.
• Establish and implement dispatch procedures, communication protocols, and service standards to improve operational efficiency.
• Build and maintain strong relationships with municipal contacts, providing proactive service updates and timely resolution of concerns.
• Monitor route productivity, completion rates, missed stops, and service performance to ensure operational goals are met or exceeded.
• Resolve operational challenges, including route delays, staffing shortages, service interruptions, and escalated customer concerns.
• Collaborate with Customer Service and Operations to coordinate route changes, customer requests, and service improvements.
• Analyze dispatch performance and operational data to identify opportunities to improve productivity and service delivery.
• Ensure accurate dispatch records, route documentation, and updates within company systems.

Connaissances

Dispatch operations

Supervisory experience

Leadership

Communication

Problem solving

Organizational skills

Staffing & training

Excel

Outlook

TRUX familiarity

Formation

High school diploma or equivalent

Associate's or bachelor's degree in Business Administration, Logistics, Transportation, or related field

Outils

TRUX

Excel

Outlook

Description du poste

Coastal Waste & Recycling, Inc. is seeking an experienced Dispatch Manager to lead a team of dispatchers, oversee daily operations, and ensure routes are staffed, monitored, and completed on schedule.

You will collaborate with the District Manager and Operations to drive performance, improve efficiency, and maintain strong relationships with municipal customers while upholding safety and service standards. Strong leadership, communication skills, and a proactive approach to problem solving are