Collections Operations Leader: Build Teams & Safety

Coastal Waste & Recycling Inc.; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Time Off

Job summary

Coastal Waste & Recycling Inc. is seeking an Operations Manager to lead multiple collection operations, coach Supervisors, and drive safety and service excellence.

You’ll own staffing, performance, and culture across residential, commercial, and specialty routes, partnering with Dispatch, Customer Experience, Fleet Maintenance, and District leadership. You will develop leaders, oversee staffing, and ensure safety and efficiency while improving financial results and customer satisfaction across

Qualifications

• Progressive leadership experience in transportation, logistics, waste management, utilities, construction, manufacturing, or another operational environment.
• Experience leading leaders.
• Strong communication, coaching, and business acumen.
• Commitment to safety and customer service.

Responsibilities

• Lead, coach, and develop Operations Supervisors while building a strong pipeline of future operational leaders.
• Own the staffing strategy for your operation by partnering with Operations Supervisors and the Career Path team to recruit, hire, onboard, develop, and retain exceptional employees.
• Champion Coastal's safety culture by ensuring Operations Supervisors consistently execute daily safety huddles, ride-alongs, coaching conversations, safety observations, and company safety initiatives across all operations.
• Monitor key operational and financial metrics—including labor, overtime, productivity, route efficiency, customer service, fleet utilization, and operating costs—and implement strategies for continuous improvement.
• Partner closely with Dispatch, Customer Experience, Fleet Maintenance, Safety, Career Path, and District leadership to remove operational barriers and ensure seamless service delivery.
• Conduct regular operational reviews, field visits, and ride-alongs to ensure consistency, reinforce company standards, and identify opportunities for improvement.
• Support customer retention by partnering with Operations Supervisors to resolve escalated customer concerns while ensuring contractual service commitments are met.
• Lead through change by implementing new operational initiatives, technology, processes, and best practices across assigned operations.
• Foster collaboration across markets by partnering with fellow Operations Managers to share resources, solve operational challenges, and ensure every customer is served safely and efficiently.

Skills

Leadership

Communication

Coaching

Safety culture

Team development

Job description

Coastal Waste & Recycling Inc. is seeking an Operations Manager to lead multiple collection operations, coach Supervisors, and drive safety and service excellence.

You’ll own staffing, performance, and culture across residential, commercial, and specialty routes, partnering with Dispatch, Customer Experience, Fleet Maintenance, and District leadership. You will develop leaders, oversee staffing, and ensure safety and efficiency while improving financial results and customer satisfaction across