Dispatch Manager

Coastal Waste & Recycling, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Coastal Waste & Recycling, Inc. is seeking an experienced Dispatch Manager to lead a team of dispatchers, oversee daily operations, and ensure routes are staffed, monitored, and completed on schedule.

You will collaborate with the District Manager and Operations to drive performance, improve efficiency, and maintain strong relationships with municipal customers while upholding safety and service standards. Strong leadership, communication skills, and a proactive approach to problem solving are

Qualifications

• Minimum of 3 years of experience in dispatch, transportation, logistics, or route-based operations.
• Previous supervisory experience with demonstrated success hiring, coaching, training, and developing employees.
• Strong understanding of dispatch operations, route coordination, and service delivery.
• Experience monitoring productivity metrics and driving operational improvements.
• Proficiency with Microsoft Office, including Excel and Outlook.

Responsibilities

• Lead, hire, train, coach, and develop a team of Dispatchers, establishing clear performance expectations and accountability.
• Oversee daily dispatch operations, ensuring routes are properly assigned, monitored, and completed on schedule.
• Partner with the District Manager and Operations team to coordinate staffing, equipment availability, and daily route coverage.
• Establish and implement dispatch procedures, communication protocols, and service standards to improve operational efficiency.
• Build and maintain strong relationships with municipal contacts, providing proactive service updates and timely resolution of concerns.
• Monitor route productivity, completion rates, missed stops, and service performance to ensure operational goals are met or exceeded.
• Resolve operational challenges, including route delays, staffing shortages, service interruptions, and escalated customer concerns.
• Collaborate with Customer Service and Operations to coordinate route changes, customer requests, and service improvements.
• Analyze dispatch performance and operational data to identify opportunities to improve productivity and service delivery.
• Ensure accurate dispatch records, route documentation, and updates within company systems.

Skills

Dispatch operations

Supervisory experience

Leadership

Communication

Problem solving

Organizational skills

Staffing & training

Excel

Outlook

TRUX familiarity

Education

High school diploma or equivalent

Associate's or bachelor's degree in Business Administration, Logistics, Transportation, or related field

Tools

TRUX

Excel

Outlook

Job description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

At Coastal Waste & Recycling, we're growing, and we're looking for an experienced, hands-on Dispatch Manager who knows how to lead a team, keep operations running smoothly, and deliver exceptional service to our customers.

This is more than a dispatch role. We're looking for a strong leader who can develop a high-performing team, improve operational efficiency, and ensure routes are completed safely, efficiently, and on schedule.

As our Dispatch Manager, you'll work closely with the District Manager and Operations team to oversee daily dispatch activities, manage route performance, and build strong relationships with municipal customers.

If you're a proactive leader who thrives in a fast-paced environment, enjoys solving problems, and knows how to keep people and operations moving, we'd love to meet you!

What You'll Do

• Lead, hire, train, coach, and develop a team of Dispatchers, establishing clear performance expectations and accountability.
• Oversee daily dispatch operations, ensuring routes are properly assigned, monitored, and completed on schedule.
• Partner with the District Manager and Operations team to coordinate staffing, equipment availability, and daily route coverage.
• Establish and implement dispatch procedures, communication protocols, and service standards to improve operational efficiency.
• Build and maintain strong relationships with municipal contacts, providing proactive service updates and timely resolution of concerns.
• Monitor route productivity, completion rates, missed stops, and service performance to ensure operational goals are met or exceeded.
• Resolve operational challenges, including route delays, staffing shortages, service interruptions, and escalated customer concerns.
• Collaborate with Customer Service and Operations to coordinate route changes, customer requests, and service improvements.
• Analyze dispatch performance and operational data to identify opportunities to improve productivity and service delivery.
• Ensure accurate dispatch records, route documentation, and updates within company systems.

What We're Looking For

• Minimum of 3 years of experience in dispatch, transportation, logistics, or route-based operations.
• Previous supervisory experience with demonstrated success hiring, coaching, training, and developing employees.
• Strong understanding of dispatch operations, route coordination, and service delivery.
• Experience monitoring productivity metrics and driving operational improvements.
• Ability to establish effective processes, communication standards, and performance expectations.
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel and Outlook.
• High school diploma or equivalent.

What Will Set You Apart

• Experience managing dispatch operations in the waste and recycling industry.
• Experience working with municipal contracts and maintaining relationships with municipal representatives.
• Familiarity with TRUX or similar dispatch and route management systems.
• Associate's or bachelor's degree in Business Administration, Logistics, Transportation, or a related field.
• Bilingual English/Spanish or English/Haitian Creole.

Why Coastal Waste & Recycling?

At Coastal, we believe great operations start with great people. Our success depends on strong leadership, teamwork, accountability, and a commitment to delivering quality service to the communities we serve.

As a Dispatch Manager, you'll have the opportunity to build and develop your team, influence daily operational performance, and play an important role in strengthening our municipal customer relationships.

You'll be part of a growing organization where your ideas, leadership, and ability to drive results can make a real difference.

We're looking for someone who takes ownership, leads by example, and is ready to help us continue raising the bar.

Coastal Waste & Recycling is an Equal Opportunity Employer.