Dispatch Manager

Ruan; Greensboro (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time Off

Job summary

Ruan is seeking a dispatch supervisor to manage onsite operations in Greensboro, NC. The role oversees dispatch staff and drivers to ensure efficient movement of customers’ products. Regular coordination with customers and internal teams will drive service levels and safety compliance.

The position requires 3–5 years in transportation management, and a Bachelor’s degree is preferred; strong Excel and dispatching systems experience is expected. Onsite schedule: 11:00 AM–11:00 PM.

Qualifications

• Education: Bachelor's degree preferred in Logistics, Transportation, Business or related field.
• Experience: 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction)

Responsibilities

• Maintain a high degree of professionalism and leadership while assisting in the daily operations.
• Oversee dispatchers by training and providing tools the team needs to be successful and oversee daily operations of the dispatch process.
• Supervise and lead dispatchers to build a strong team through effective communications, hiring, training, coaching, and succession planning.
• Efficiently manage routing changes and organize resources to ensure timely deliveries and services.
• Continually assess the service level and provide recommendations to improve operational performance.
• Monitor and manage KPIs and cost factors impacting operations.
• Communicate with the customer regularly regarding core transportation issues and fleet effectiveness.
• Foster a positive work environment and maintain frequent team communication.
• Promote safety culture and ensure compliance with safety programs and regulations.
• Lead continuous improvement efforts.

Skills

Leadership

Training

Customer service

Change management

Staff supervision

Education

Bachelor's degree in Logistics/Transportation/Business

Tools

Microsoft Office

Excel

Dispatching systems

Job description

Job Description

This position works onsite in Greensboro, NC.

Hours:11:00 AM-11:00 PM

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.

Responsibilities:

• Maintain a high degree of professionalism and leadership while assisting in the daily operations.
• Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
• Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
• Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
• Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
• Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
• Embrace, promote and lead continuous improvement efforts.

Requirements

Job Requirements/Minimum Qualifications:

Education: Bachelor's degree preferred in Logistics, Transportation, Business or related field.

Experience: 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction)

• Demonstrated experience leading, directing, communicating change and developing a team strongly desired.
• Preferred candidates will have working knowledge of tractor and trailer maintenance.
• Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems.

Benefits:

• Medical
• Dental
• Vision
• Disability
• Life
• 401k
• Paid Time Off