Dispatch Manager

Ruan Transportation Management Systems; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ruan Transportation Management Systems is seeking an onsite Dispatch Supervisor in Greensboro, NC. The role supports one or more dedicated fleet operations, ensuring efficient movement of customer products and compliance with policies.

You will supervise office staff and drivers, lead the dispatch process, train and coach the team, and drive continuous improvement while maintaining a positive safety culture. Schedule: Wed–Sat, 11:00 AM–11:00 PM.

Qualifications

• Past experience supervising dispatch and office staff.
• Ability to train, coach, and develop a diverse team.
• Strong communication and leadership skills.
• Commitment to safety and regulatory compliance.

Responsibilities

• Oversee dispatchers and daily operations, ensuring policies are followed.
• Manage routing changes and allocate resources to meet tight deadlines.
• Lead continuous improvement and safety culture initiatives.
• Communicate with customers about transportation issues and performance.
• Monitor KPIs and costs impacting efficiency.
• Coach and develop dispatch staff through training and performance reviews.

Skills

Supervisory skills

Leadership

Operations management

Communication

Tools

Dispatch software

Job description

This position works onsite in Greensboro, NC.

Schedule: Wednesday-Saturday

Hours: 11:00 AM-11:00 PM

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.

Responsibilities

• Maintain a high degree of professionalism and leadership while assisting in the daily operations.
• Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
• Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
• Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
• Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
• Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
• Embrace, promote and lead continuous improvement efforts.