Dispatch Coordinator

RUA; Greensboro (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan is seeking a full-time dispatch coordinator onsite in Greensboro, NC. The role centers on coordinating timely pickup and delivery, assigning workload to drivers, and using dispatch systems to capture data in near real time.

You will monitor driver hours, ensure DOT compliance, communicate with customers, and maintain accurate paperwork. A high school diploma and 1–2 years of related experience are preferred.

Qualifications

• Education: High school diploma/GED or equivalent work experience.
• Experience: 1-2 years in Transportation, dispatching, terminal assistant, customer service or related.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work and assign tasks.
• Monitor driver activities, performance, and on-time movements.
• Resolve daily service and scheduling issues; communicate with customers.
• Monitor hours of service to prevent DOT violations.
• Maintain data in dispatch systems and prepare activity reports.
• Promote safety in all dispatch activities.

Skills

Excellent written & verbal comms

DOT rules & regulations knowledge

MS Office Suite

Education

High school diploma/GED

Tools

Dispatch systems

Job description

Job Description

This is a full-time position working onsite in Greensboro, NC.

Schedule: Thursday-Saturday & Every Other Wednesday.

Hours: 6:00 AM-6:00 PM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off

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