Specialist, Dispatch

Campbell Oil Company; Elizabethtown, Fayetteville, Leland (NC, NC, NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & Disability insurance

401k with match

Paid time off

Job summary

Cape Fear Transport is seeking a Dispatch Specialist in Elizabethtown, NC. The role focuses on accepting customer orders, leading dispatch activities, and managing inventory across locations to ensure supply continuity.

The specialist will generate weekly reports for the Director and coordinate with drivers to meet delivery windows. The ideal candidate will bring an associates or bachelor’s degree with 2+ years of relevant experience, strong organizational and analytical skills, and proficient

Qualifications

• Associates or Bachelor’s degree plus 2 years work experience preferred.
• Strong organizational skills and able to work well in a structured environment.
• Detail focused and able to multitask on projects.
• Advanced analytical skills and proficiency with data analysis.
• Experienced with Excel and computing environments.
• Excellent communication and teamwork abilities.

Responsibilities

• Perform lead dispatch duties for external customers and internal users.
• Receive calls from drivers and resolve loading/unloading issues.
• Monitor routes and ensure delivery windows are met.
• Prepare daily work schedules and routes for next day orders.
• Enter and dispatch all fuel orders via dispatch system.
• Maintain inventory site management within dispatch software.
• Provide weekly activity reports to Director and maintain relationships with drivers.

Skills

Organizational skills

Detail oriented

Multitasking

Analytical thinking

Communication skills

Education

Associates or Bachelor’s degree + 2 years experience

Tools

Excel

Job description

Job Details: Job Location: Elizabethtown, NC 28337, Position Type: Full Time, Cape Fear Transport Dispatch Specialist

Elizabethtown, NC

POSITION OVERVIEW

We are looking for ambitious team members with a thirst for personal growth within a team environment, with a passion for service on the job, and the dream to be more than they are today! The Dispatch Specialist is responsible for customer order acceptance and leads dispatching activities within Cape Fear Transport. Additionally, they are responsible for managing inventories at certain company and customer locations and ensuring that these locations always have supply continuity. They will provide weekly reporting of their activities to the company Director. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

• Perform lead dispatch duties for external customers in the Cape Fear Transport division, as well as for internal customers minuteman food stores and bulk plant operations.
• Receiving calls from drivers, addressing any loading, or unloading problems and providing solutions.
• Monitor driver’s routes and status to ensure delivery windows are met.
• Preparing daily work schedules and routes for next day orders.
• Report any allocation or terminal errors/issues to the customer and Ops Manager.
• Monitor the dispatch phone and fuel order e-mail inbox for incoming calls, text, and e-mail customer orders. Enter and dispatch all fuel orders through the companies dispatch system:
• Same Day orders
• Inventory management
• Maintain good working relationships with drivers.
• Successful management of inventory sites within company dispatch software.
• Responsible for inputting new site information into company dispatch software.
• Monitor drivers to ensure that loads are lifted correctly. Report any faults or mistakes to Ops Manager.
• Daily self-tracking of dispatch metrics and weekly reporting to the company Director.

Qualifications: EDUCATION & QUALIFICATIONS:

• Associates or Bachelor’s degree plus 2 years work experience preferred
• Strong organizational skills and able to work well in a structured environment
• Detail focused
• Ability to make continuous forward progress on multiple tasks or projects
• Possess advanced analytical skills
• Experienced computer skills working in Excel
• Excellent communication skills
• Commitment to Excellence and holding team to highest standards

Key Performance Indicators

Number of negative issues occurring during daily dispatch activities

Each day this person has dispatch coverage, we will track the following.

• Any runouts from inventory managed locations caused by improper dispatching
• Inefficient and truck dead head
• Any incorrect sources, gallons, or product given to drivers that causes a billback from customer
• The goal is to have zero negative issues caused by improper dispatching
• Each week a summary report of any issues will be created by Transport Director

Loads unable to be booked

We do not want to turn down profitable loads due to inability to cover the load in the window prescribed by the customer. To ensure we never have to turn downloads we will do the following

• Monitor the dispatchers ability to multitask and shuffle responsibilities and loads to take more loads without causing a negative issue
• Driver communication
• Review the communication process between the dispatcher and customer to make sure that we have explored all possible acceptable receiving times
• Each week a summary report of any loads lost because of inability to the cover

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift to 30 lbs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.