Dispatch & Logistics Supervisor

Mobile Mini, Inc; Decatur (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

WillScot is seeking a Dispatcher to own the transactional logistics schedule and office tasks for the assigned territory. You will decide on the best transport options, oversee a team, and drive on-time delivery, service and installation while upholding safety and company values.

You will coordinate with customers, drivers, and vendors, maintain records, and support branch activities to ensure high customer satisfaction and efficient operations.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Responsibilities

• Own all aspects of the transactional logistics schedule and office responsibilities for the assigned territory.
• Determine optimal transportation means (in-house or vendor partners) for cost and time efficiency.
• Adhere to safety policies and applicable laws; maintain service standards.
• Supervise personnel, assign tasks and daily duties, including temporary workers and contractors.
• Manage dispatch plans to ensure on-time delivery, installation and removal.
• Coordinate with customers, vendors, and internal teams; monitor documentation and signatures.

Skills

Customer service

Communication

Team leadership

Problem solving

Organizational skills

Education

High school diploma / GED

Tools

MS Office

Excel

Word

Outlook

Job description

WillScot is seeking a Dispatcher to own the transactional logistics schedule and office tasks for the assigned territory. You will decide on the best transport options, oversee a team, and drive on-time delivery, service and installation while upholding safety and company values.

You will coordinate with customers, drivers, and vendors, maintain records, and support branch activities to ensure high customer satisfaction and efficient operations.