Dispatch Lead — Home Services (Roswell)

Te-Certified-Electrical,-Plumbing,-Heating-; Roswell (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

TE Certified Electricians, Heating & Cooling is seeking an in-office Dispatch Coordinator in Roswell, GA. You will schedule and dispatch qualified technicians, prioritize service requests, and maintain clear communication with customers and field teams.

Join a fast-growing residential service provider that prioritizes safety, integrity, and work-life balance. You will collaborate with a supportive team and help ensure timely service delivery from 9AM to 6PM.

Qualifications

• Proven track record of consistency and reliability in previous roles.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Proven leadership experience in a fast-paced environment.
• Must reside within 30 miles of Roswell office.
• Must be a good person, ethical & of good morals.

Responsibilities

• Receive and prioritize customer service requests for home services.
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency.
• Communicate effectively with customers and technicians, ensuring clear and timely updates.
• Maintain accurate records of all dispatched jobs and customer interactions.
• Monitor technician performance and provide feedback for continuous improvement to their management.
• Identify and resolve potential scheduling conflicts; train and mentor new dispatchers, fostering a positive and supportive team environment.
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction.
• Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem-solving

Leadership experience

Tools

Microsoft Office Suite

Dispatching software

Job description

TE Certified Electricians, Heating & Cooling is seeking an in-office Dispatch Coordinator in Roswell, GA. You will schedule and dispatch qualified technicians, prioritize service requests, and maintain clear communication with customers and field teams.

Join a fast-growing residential service provider that prioritizes safety, integrity, and work-life balance. You will collaborate with a supportive team and help ensure timely service delivery from 9AM to 6PM.