Customer Service & Dispatch Specialist

Tecertifiedelectricians; Kennesaw (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Performance Bonuses

Company Sponsored Insurance Provided

401(k) with Company Match

Paid Gym Membership

Company-Sponsored Dental, Vision & Life Insurance

Paid Holidays & PTO

Job summary

Tecertifiedelectricians in Kennesaw, Georgia, is seeking a Customer Service and Dispatch Support Team Member. This role combines exceptional customer service with dispatching responsibilities to ensure smooth experiences from start to finish.

Applicants must have weekend and evening availability and a proactive, team-oriented attitude. The company offers substantial benefits, including performance bonuses, gym memberships, and company-sponsored insurance.

Qualifications

• 2+ years of CSR experience preferred.
• Weekend and evening availability is required.
• Experience in home services is a plus.
• Dependable, punctual, and solution-driven.

Responsibilities

• Answer inbound and make outbound calls professionally.
• Schedule service appointments and assist customers.
• Monitor installation progress and resolve scheduling issues.
• Maintain accurate customer records and documentation.

Skills

Strong communication skills

Multitasking ability

Organizational ability

Computer systems proficiency

Team-oriented attitude

Tools

CRM software

Service Titan

Job description

Tecertifiedelectricians in Kennesaw, Georgia, is seeking a Customer Service and Dispatch Support Team Member. This role combines exceptional customer service with dispatching responsibilities to ensure smooth experiences from start to finish.

Applicants must have weekend and evening availability and a proactive, team-oriented attitude. The company offers substantial benefits, including performance bonuses, gym memberships, and company-sponsored insurance.