Dispatch & Field Operations Specialist

AltaGas Ltd.; Springfield (VA); Sur place; USD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

401K matching

Holiday pay

Medical benefits

Résumé du poste

AltaGas Ltd. is seeking an Operations Dispatch team member to help keep field operations organized, accurate and responsive.

You’ll research, process and document work activities, maintain compliance records and provide timely information to employees, partners and customers. You’ll also play an important role during emergencies by supporting dispatch activities, researching information and communicating with field personnel, emergency services and customers to help control situations.

Qualifications

• High School Diploma or GED required.
• 24 months of experience in Operations.
• Working knowledge of Microsoft Office.
• Ability to work shifts.
• Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender tracking systems preferred.

Responsabilités

• Receive, code, process and verify work activities from customers, the one-call centre, internal departments and field crews.
• Create and dispatch work orders in Click when required.
• Initiate and verify work types that generate work requests.
• Initiate and update CTS conditions and WMIS work requests.
• Provide support to the Dispatch Specialist.
• Analyze leak orders from customers or System O&M field operations.
• Manage incoming and outgoing phone calls in a timely manner.
• Support Operations Dispatch during emergencies.
• Research information using CAD, SmallWorld, and other record systems.
• Communicate with jurisdictions, emergency services, media and customers to relay information needed to control emergencies.
• Obtain verbal authorization for emergency work and follow up with applications.
• Initiate permit requests and coordinate permit processes for construction and maintenance work.
• Track permit progress and communicate status to customers and agencies.
• Maintain accurate records and workload logs for compliance and notifications.
• Support training of new Operations Dispatch employees.

Connaissances

Microsoft Office

Shift work

Formation

High School Diploma or GED

Outils

SAP

SmallWorld

WMIS

CTS

Web Portal

Web Extender

Description du poste

AltaGas Ltd. is seeking an Operations Dispatch team member to help keep field operations organized, accurate and responsive.

You’ll research, process and document work activities, maintain compliance records and provide timely information to employees, partners and customers. You’ll also play an important role during emergencies by supporting dispatch activities, researching information and communicating with field personnel, emergency services and customers to help control situations.