Emergency Operations Dispatcher (Shift)

WGL Holdings, Inc.; Springfield (VA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

401K matching

Medical benefits

Paid time off (PTO)

Job summary

AltaGas is seeking an Operations Dispatch team member to help keep field operations organized, accurate and responsive. You’ll support Operations Dispatch and System O&M field crews by researching, processing and documenting work activities, maintaining compliance records, and providing timely information to employees, external partners and customers.

This is a shift-work position and is considered safety sensitive and subject to applicable safety-related policies.

Qualifications

• High school diploma or GED required with 2 years in Operations.
• Proficient in Microsoft Office and able to work shifts.
• Familiarity with SAP, SMALLWORLD, WMIS and CTS preferred.

Responsibilities

• Receive, code, process and verify work activities from customers and field crews.
• Create and dispatch work orders in Click when required.
• Initiate and verify work types that generate work requests.
• Initiate and update CTS conditions and WMIS work requests.
• Provide support to the Dispatch Specialist.
• Analyze leak orders from customers or System O&M operations.
• Manage inbound/outbound calls and support during emergencies.
• Coordinate permit processes and track progress.
• Maintain accurate and complete records and workload logs.

Skills

Microsoft Office

Shift work

Education

High School Diploma or GED

Tools

SAP

SMALLWORLD

WMIS

CTS

Web Portal

Web Extender/Application Extender

Job description

AltaGas is seeking an Operations Dispatch team member to help keep field operations organized, accurate and responsive. You’ll support Operations Dispatch and System O&M field crews by researching, processing and documenting work activities, maintaining compliance records, and providing timely information to employees, external partners and customers.

This is a shift-work position and is considered safety sensitive and subject to applicable safety-related policies.