Desktop Support Engineer (Dispatch /Part-Time) – Lodi, CA, USA

Axiom Technologies; Lodi, Northern (CA, KY); Hybrid; USD 34,000 - 48,000; Part time

Job summary

Axiom Technologies seeks an experienced DesktopSupport Engineer (Dispatch/Part-Time) based in Lodi, CA, USA. This role provides on-site and remote end-user support, coordinating service requests and ensuring timely IT issue resolution.

You will work with field technicians and internal teams in a fast-paced environment. Qualified candidates have 3+ years of field support experience, a bachelor’s degree or equivalent, and strong troubleshooting and communication skills.

Qualifications

• 3+ years of field support experience, preferably in a branch environment.
• Experience supporting financial services clients is desirable.
• Bachelor’s degree or equivalent practical experience. 3 years of progressive experience may be considered equivalent to 1 year of education.

Responsibilities

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services.
• Support and maintain in-house and third-party software, including market data applications.
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams.
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies.
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines).
• Participate in after-hours and weekend on-call rotation.
• Stay updated on new technologies and internal tools.

Skills

Desktop support

Troubleshooting

Customer service

Microsoft Office

IT documentation

On-site support

Communication

Education

Bachelor’s degree or equivalent

Tools

Ticketing systems

Virtual machines

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: -Lodi, – ,CA-USA(On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role

Axiom Technologies is seeking an experienced DesktopSupport Engineer (Dispatch/Part-Time Role) based in Lodi, CA, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
• Support and maintain in-house and third-party software, including market data applications
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
• Participate in after-hours and weekend on-call rotation
• Stay updated on new technologies and internal tools

Required Qualifications

• Minimum of 3 years of field support experience, preferably in a branch environment
• Experience supporting financial services clients is highly desirable
• Bachelor’s degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education)
• Strong troubleshooting skills with the ability to manage multiple tasks under pressure
• Familiarity with Microsoft Office Suite and general enterprise IT tools
• Excellent communication and interpersonal skills
• Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
• Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

Job Features

Job Category

Technical

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