Dispatch & Customer Support Coordinator

Total Quality Logistics; Cincinnati (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Job summary

Total Quality Logistics is looking for a Carrier Services Coordinator in Cincinnati, Ohio, to be the first point of contact for customers and transportation partners. In this entry-level position, you will develop skills in managing inbound phone calls and emails, ensuring a high level of customer satisfaction.

You will be part of a fast-paced environment where problem-solving and clear communication are key to success. The role offers competitive compensation, comprehensive benefits, and ample opportunity for career growth.

Qualifications

• Passion for delivering excellent customer service.
• Enjoy solving problems in a professional manner.
• Able to maintain calm under pressure.
• Organized with a high attention to detail.

Responsibilities

• Manage a high volume of inbound phone calls and emails.
• Help resolve caller issues with urgency and professionalism.
• Document tasks in internal systems and provide updates.
• Communicate directly with sales and support teams.

Skills

Excellent customer service

Problem solving

Professional demeanor under pressure

Team communication

Organization and attention to detail

Strong work ethic

Job description

Total Quality Logistics is looking for a Carrier Services Coordinator in Cincinnati, Ohio, to be the first point of contact for customers and transportation partners. In this entry-level position, you will develop skills in managing inbound phone calls and emails, ensuring a high level of customer satisfaction.

You will be part of a fast-paced environment where problem-solving and clear communication are key to success. The role offers competitive compensation, comprehensive benefits, and ample opportunity for career growth.