Logistics Customer Support Specialist

Total Quality Logistics; Cincinnati (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Job summary

Total Quality Logistics in Cincinnati, Ohio seeks a Customer Service Coordinator who will receive extensive training to become an expert in a specific mode of transportation. You will directly support sales representatives and help manage daily shipment activities.

The ideal candidate must have 1+ years of customer service experience, strong communication skills, and be proficient in Microsoft Office. The role offers compensation starting at $16.50/hour with a comprehensive benefits package.

Qualifications

• 1+ year customer service experience preferred.
• Ability to work weekends required.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.

Skills

Customer service experience

Verbal communication skills

Proficient in Microsoft Office

Job description

Total Quality Logistics in Cincinnati, Ohio seeks a Customer Service Coordinator who will receive extensive training to become an expert in a specific mode of transportation. You will directly support sales representatives and help manage daily shipment activities.

The ideal candidate must have 1+ years of customer service experience, strong communication skills, and be proficient in Microsoft Office. The role offers compensation starting at $16.50/hour with a comprehensive benefits package.