Logistics Customer Support Coordinator

Total Quality Logistics; Dayton (AL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health/dental/vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Financial wellness planning

Career advancement opportunities

Employee referral bonuses

Great Place to Work award

Job summary

Total Quality Logistics (TQL) is seeking a Customer Service Coordinator in Dayton, OH. You will become a subject matter expert for specific transportation modes, supporting daily shipment activities and assisting sales reps to grow the business.

The role offers extensive training, a comprehensive benefits package, and opportunities for advancement. You will coordinate shipments, manage tasks in internal systems, and provide professional support to stakeholders.

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service

Communication skills

Microsoft Office

Ownership

Job description

Total Quality Logistics (TQL) is seeking a Customer Service Coordinator in Dayton, OH. You will become a subject matter expert for specific transportation modes, supporting daily shipment activities and assisting sales reps to grow the business.

The role offers extensive training, a comprehensive benefits package, and opportunities for advancement. You will coordinate shipments, manage tasks in internal systems, and provide professional support to stakeholders.