Inbound Support Specialist – Carrier Services

Total Quality Logistics; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision coverage

Tuition reimbursement

Employee discounts

Career growth potential

Job summary

Total Quality Logistics is looking for a Carrier Services Associate in Cincinnati, Ohio. This entry-level role is crucial for maintaining communication between customers and our internal teams. You will manage phone calls and emails, ensuring that inquiries are handled efficiently.

The position offers a starting pay of $17.50 per hour along with a comprehensive benefits package and significant opportunities for career growth. Strong customer service skills and a professional demeanor are essential for success in this role.

Qualifications

• Passion for delivering excellent customer service.
• Ability to maintain a calm demeanor under pressure.
• Strong work ethic with a history of reliability.

Responsibilities

• Manage a high volume of inbound phone calls and emails.
• Help resolve caller issues with urgency and professionalism.
• Document and manage all tasks in internal systems.

Skills

Passion for delivering excellent customer service

Problem-solving skills

Calm demeanor under pressure

Clear communication skills

Organizational skills

Strong work ethic

Professional drive and motivation

Ability to work in a fast-paced environment

Job description

Total Quality Logistics is looking for a Carrier Services Associate in Cincinnati, Ohio. This entry-level role is crucial for maintaining communication between customers and our internal teams. You will manage phone calls and emails, ensuring that inquiries are handled efficiently.

The position offers a starting pay of $17.50 per hour along with a comprehensive benefits package and significant opportunities for career growth. Strong customer service skills and a professional demeanor are essential for success in this role.