Bilingual Carrier Services Specialist

Total Quality Logistics; Cincinnati (OH); On-site; USD 52,349,000 - 63,370,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Health, dental and vision coverage

Tuition reimbursement

Great Place to Work award

Job summary

Total Quality Logistics in Cincinnati, Ohio, is seeking a Carrier Services Associate. You’ll be the first point of contact for inbound calls and emails, routing inquiries to the right teams and delivering proactive support.

This entry-level role emphasizes speed, accuracy, and reliability in a fast-paced environment. Join a company known for growth and comprehensive benefits, including health/dental/vision, 401(k) with match, tuition reimbursement, and more.

Qualifications

• Fluent in English and Spanish
• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You're organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You're professionally driven, and career motivated
• You are comfortable working in a fast-paced office environment

Responsibilities

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Skills

Bilingual English/Spanish

Customer service mindset

Team player

Job description

Total Quality Logistics in Cincinnati, Ohio, is seeking a Carrier Services Associate. You’ll be the first point of contact for inbound calls and emails, routing inquiries to the right teams and delivering proactive support.

This entry-level role emphasizes speed, accuracy, and reliability in a fast-paced environment. Join a company known for growth and comprehensive benefits, including health/dental/vision, 401(k) with match, tuition reimbursement, and more.