Logistics Support Specialist: Shipments & Customer Care

Total Quality Logistics; Erlanger (KY); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Job summary

Total Quality Logistics in Erlanger, Kentucky seeks a Customer Service Coordinator to support daily shipment activities. You will receive training in various transportation modes and assist sales reps, enhancing customer relations.

Your role includes resolving shipping issues and managing administrative tasks while providing excellent service. Compensation starts at $16.50/hr, with additional employee benefits including health coverage and referral bonuses.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills – face to face and over the phone.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned accounts.
• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.

Skills

Customer service experience

Strong verbal communication skills

Proficiency in Microsoft Office

Job description

Total Quality Logistics in Erlanger, Kentucky seeks a Customer Service Coordinator to support daily shipment activities. You will receive training in various transportation modes and assist sales reps, enhancing customer relations.

Your role includes resolving shipping issues and managing administrative tasks while providing excellent service. Compensation starts at $16.50/hr, with additional employee benefits including health coverage and referral bonuses.