Dispatch & Customer Service Specialist (Logistics)

MAT Express; Hawthorne (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

MAT Express is seeking a customer service oriented individual for an in-office freight logistics role in Hawthorne, CA. You will verify pickups and deliveries, dispatch drivers, perform data entry, and maintain professional correspondence.

Responsibilities include scheduling shipments, updating customers on status, coordinating dispatch, and documenting issues while seeking opportunities to add value. Prior logistics exposure is preferred; strong communication and problem solving are essential.

Qualifications

• 2+ years of customer service experience.
• Understanding of logistics process applying a creative mindset with problem-solving capabilities.
• Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
• Proficient with Microsoft Office products / software, Adobe Acrobat.

Responsibilities

• Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
• Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
• Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
• Verify items shipped by matching bills of lading; noting discrepancies.
• Document damaged items, shortages, and mis-shipments.
• Update job knowledge by participating in educational opportunities.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Relationship builder

Hunger for knowledge

Solutions based

Above average communicator

Intuitive

Tools

Microsoft Office

Adobe Acrobat

Job description

MAT Express is seeking a customer service oriented individual for an in-office freight logistics role in Hawthorne, CA. You will verify pickups and deliveries, dispatch drivers, perform data entry, and maintain professional correspondence.

Responsibilities include scheduling shipments, updating customers on status, coordinating dispatch, and documenting issues while seeking opportunities to add value. Prior logistics exposure is preferred; strong communication and problem solving are essential.