LAX Customer Service Representative / Dispatch

MAT Express; Hawthorne (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

MAT Express is seeking a customer service oriented individual for an in-office freight logistics role in Hawthorne, CA. You will verify pickups and deliveries, dispatch drivers, perform data entry, and maintain professional correspondence.

Responsibilities include scheduling shipments, updating customers on status, coordinating dispatch, and documenting issues while seeking opportunities to add value. Prior logistics exposure is preferred; strong communication and problem solving are essential.

Qualifications

• 2+ years of customer service experience.
• Understanding of logistics process applying a creative mindset with problem-solving capabilities.
• Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
• Proficient with Microsoft Office products / software, Adobe Acrobat.

Responsibilities

• Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
• Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
• Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
• Verify items shipped by matching bills of lading; noting discrepancies.
• Document damaged items, shortages, and mis-shipments.
• Update job knowledge by participating in educational opportunities.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Relationship builder

Hunger for knowledge

Solutions based

Above average communicator

Intuitive

Tools

Microsoft Office

Adobe Acrobat

Job description

MAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for nearly 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or logistical experience may have priority consideration.

GENERAL INFORMATION

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Train and work from MAT LAX (12833 Chadron Avenue, Hawthorne, CA 90250). Tuesday through Friday @9am & Saturday @6am. Weekends and holidays as scheduled and required.

Summary: Provide excellent customer service by verifying pick up and deliveries, dispatching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).

CORE ATTRIBUTES

• Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
• Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
• Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
• Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
• Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

• Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
• Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
• Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
• Verify items shipped by matching bills of lading; noting discrepancies.
• Document damaged items, shortages, and mis-shipments.
• Update job knowledge by participating in educational opportunities.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

• 100% in-office.
• 2+ years of customer service experience.
• Self-motivated and efficient.
• Understanding of logistics process applying a creative mindset with problem-solving capabilities.
• Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
• Proficient with Microsoft Office products / software, Adobe Acrobat.
• Resourceful in finding different ways to solve problems, not afraid to ask questions.
• Friendly and flexible.
• No educational requirements.
• Our ideal candidate would also have trucking and logistics experience.

• Ability to pass Security Threat Assessment (TSA) background check