Dispatch & Customer Service Specialist — Home Services

EmergencyMD; Lee's Summit (MO); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, dental, and disability insurance

Paid time off (PTO)

401(k) with company match

Flexible schedules

Uniforms

Company phone

Offsite training opportunities

Mentor/apprentice program

Bonus structure

Fun company parties

Job summary

A local plumbing service company in Lee's Summit, MO, is seeking a full-time Customer Service Associate. This role requires strong dispatching experience, preferably using Service Titan. You will be responsible for ensuring efficient job scheduling and maintaining communication with customers and technicians. The company offers a supportive team environment, competitive hourly pay ranging from $18 to $25, and various benefits, including health insurance and a 401(k) plan.

Qualifications

• Proven dispatching experience in a home service environment.
• Familiarity with Service Titan software.

Responsibilities

• Maximize job potential and capacity to meet sales targets.
• Schedule technicians appropriately for jobs.
• Maintain communication with customers and technicians.

Skills

Dispatching experience for a home service company

Experience working with Service Titan

Job description

A local plumbing service company in Lee's Summit, MO, is seeking a full-time Customer Service Associate. This role requires strong dispatching experience, preferably using Service Titan. You will be responsible for ensuring efficient job scheduling and maintaining communication with customers and technicians. The company offers a supportive team environment, competitive hourly pay ranging from $18 to $25, and various benefits, including health insurance and a 401(k) plan.