Plumbing Customer Service Representative

Bill Fry The Plumbing Guy; Lee's Summit (MO); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, dental, and disability insurance

Paid time off (PTO)

401(k) with company match

Flexible schedules

Uniforms

Company phone

Offsite training opportunities

Mentor/apprentice program

Bonus structure

Fun company parties

Job summary

A local plumbing service company in Lee's Summit, MO, is seeking a full-time Customer Service Associate. This role requires strong dispatching experience, preferably using Service Titan. You will be responsible for ensuring efficient job scheduling and maintaining communication with customers and technicians. The company offers a supportive team environment, competitive hourly pay ranging from $18 to $25, and various benefits, including health insurance and a 401(k) plan.

Qualifications

• Proven dispatching experience in a home service environment.
• Familiarity with Service Titan software.

Responsibilities

• Maximize job potential and capacity to meet sales targets.
• Schedule technicians appropriately for jobs.
• Maintain communication with customers and technicians.

Skills

Dispatching experience for a home service company

Experience working with Service Titan

Job description

Join a company that puts YOU first! Bill Fry the Plumbing Guy is hiring a full-time Customer Service Associate in Lee's Summit, MO.

We’re offering this customer service position hourly pay of $18 - $25 per hour, depending on experience.

This is a full-time dispatching position. Hours are Monday through Friday, 8:00 AM to 5:00 PM.

WHAT'S IN IT FOR YOU?

• Health, dental, and short- and long-term disability insurance
• Paid time off (PTO)
• 401(k) with company match
• Flexible schedules
• Uniforms
• Company phone
• Offsite training opportunities
• Mentor/apprentice program for professional growth
• Bonus structure
• Fun company parties

WHAT DO YOU NEED?

• Dispatching experience for a home service company
• Experience working with Service Titan

WHAT WILL YOU DO?

As a Customer Service Associate, you will work to ensure daily sales targets are met by maximizing job potential and capacity. You will schedule the right technician for the right job so that customers receive the best service. Throughout the day, you will stay in touch with both customers and technicians, updating schedules and handling any changes as they come up.

ARE YOU THE ONE WE'RE LOOKING FOR?

We’ve been serving the community for over 25 years, providing trusted residential and light commercial plumbing services. From repairs and emergencies to new installations, we make sure every job is done right the first time. What makes us stand out is our focus on honesty, quality work, and teamwork. When you join us, you’ll be part of a supportive, growth-minded team that values your success. We offer ongoing training, celebrate milestones, and create a place where you’ll feel appreciated and motivated every day.

If you are ready to bring your customer service experience, apply today using our initial 3-minute, mobile-friendly application.

Must have the ability to pass a background check.