Service Dispatch Lead — Fast-Paced Home Services

Bellows Plumbing, Heating, Cooling & Electrical; California (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

A growing service company in California is seeking an experienced Dispatcher to manage service operations and ensure excellent customer service. This role involves coordinating service calls, dispatching technicians, and managing schedules to keep operations running smoothly. Candidates should have at least 3 years of dispatching experience in HVAC, plumbing, or similar fields, and be proficient with Service Titan and Google Workspace. Strong organizational and communication skills are essential for success in this busy environment.

Qualifications

• Minimum 3 years dispatching experience in relevant fields.
• Proven experience managing multiple technicians.
• Strong communication skills with a customer-focused approach.

Responsibilities

• Schedule and coordinate service calls and installation work.
• Manage daily service schedules and dispatch technicians.
• Provide customer service and adjust schedules as needed.

Skills

Dispatching in HVAC, plumbing, electrical

Managing multiple technicians

Communication with field technicians

Organizational skills

Proficiency with Service Titan

Proficient with Google Workspace

Tools

Service Titan

Google Workspace

Job description

A growing service company in California is seeking an experienced Dispatcher to manage service operations and ensure excellent customer service. This role involves coordinating service calls, dispatching technicians, and managing schedules to keep operations running smoothly. Candidates should have at least 3 years of dispatching experience in HVAC, plumbing, or similar fields, and be proficient with Service Titan and Google Workspace. Strong organizational and communication skills are essential for success in this busy environment.