Dispatch Coordinator – Plumbing & Drainage

Unicorn Trades Inc.; Snohomish (WA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health/Vision/Dental

Simple IRA

PTO

Sick Leave

Job summary

Unicorn Trades Inc. is seeking a Dispatch Role to manage customer communication, scheduling, and technician coordination in Snohomish, WA. The ideal candidate should have excellent organizational, communication, and multitasking skills, along with the ability to effectively manage emergencies. Proficiency in Service Titan dispatch software is preferred. The position offers full-time hours and benefits including health insurance and PTO. Compensation ranges from $21 to $25 per hour depending on experience.

Qualifications

• Strong ability to multitask and manage a busy schedule efficiently.
• Excellent verbal and written communication skills for interacting with customers and technicians.
• Experience using dispatching and CRM software.

Responsibilities

• Answer and prioritize incoming customer service requests.
• Assign jobs to technicians based on location and skill set.
• Respond to customer inquiries and manage complaints.

Skills

Organizational Skills

Communication

Software Proficiency

Problem-Solving

Customer Service

Mechanical Aptitude

Tools

Service Titan dispatch software

Job description

Unicorn Trades Inc. is seeking a Dispatch Role to manage customer communication, scheduling, and technician coordination in Snohomish, WA. The ideal candidate should have excellent organizational, communication, and multitasking skills, along with the ability to effectively manage emergencies. Proficiency in Service Titan dispatch software is preferred. The position offers full-time hours and benefits including health insurance and PTO. Compensation ranges from $21 to $25 per hour depending on experience.