Customer Service Representative

Premium Transport Staffing Inc.; Whittier (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Premium Transport Staffing Inc. in Whittier, CA is seeking a Dispatcher / Customer Service Representative to join our operations team. This role blends frontline customer support with dispatch coordination to keep daily workflows running smoothly and orders accurate.

You will answer and direct incoming calls, process customer orders, and work closely with dispatch and operations to resolve issues quickly. A friendly phone presence, strong organizational skills, and clear verbal and written

Qualifications

• Excellent customer service skills - required.
• Strong verbal and written communication skills.
• Professional, friendly phone presence.
• Excellent organizational and time-management skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to work effectively with customers and employees at all levels.
• Bilingual skills are a plus.

Responsibilities

• Answer and direct incoming phone calls.
• Provide friendly and professional customer service.
• Take customer orders and requests.
• Prepare proposals as needed. Work closely with dispatch and operations.
• Assist customers and team members as needed.
• Help maintain a smooth and efficient flow of daily business.
• Perform other duties as assigned by management.

Skills

Customer service

Verbal communication

Written communication

Phone presence

Organization

Time management

Multitasking

Bilingual (preferred)

Job description

Dispatcher / Customer Service Representative

$21-$22 per hour, based on experience

Monday-Friday | 8:00 AM-5:00 PM

MUST HAVE GREAT CUSTOMER SERVICE SKILLS

Are you organized, friendly, and great at working with people? We're looking for a Dispatcher / Customer Service Representative who enjoys helping customers, staying organized, and keeping things running smoothly.

In this role, you'll be an important part of our daily operations, working closely with customers, dispatch, and our operations team. We're looking for someone who takes pride in providing excellent service and is always willing to lend a hand.

What You'll Do

• Answer and direct incoming phone calls
• Provide friendly and professional customer service
• Take customer orders and requests
• Prepare proposals as neededWork closely with dispatch and operations
• Assist customers and team members as needed
• Help maintain a smooth and efficient flow of daily business
• Perform other duties as assigned by management

What We're Looking For

• Excellent customer service skills - required
• Strong verbal and written communication skills
• Professional, friendly, and confident phone presence
• Excellent organizational and time-management skills
• Ability to prioritize and multitask in a fast-paced environment
• Ability to work effectively with customers and employees at all levels
• Bilingual skills are a plus
• Reliable, team-oriented, and willing to help wherever needed

Why This Opportunity?

If you're someone who genuinely enjoys helping people, communicates well, and can stay organized while handling multiple priorities, we'd love to hear from you!

We believe in treating our customers and coworkers the way we would want to be treated - our customers come first.

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