Customer Service Representative

WatsonBarron Group; Secaucus (NJ); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

PTO

401K

Healthcare

Vision

Dental

Job summary

WatsonBarron Group is seeking a Customer Service / Assistant Dispatcher to support a busy dispatch and customer service operation, acting as the central contact for customers, drivers, and staff. This role blends customer interaction, scheduling, routing support, and real-time operations coordination.

Flexible to cover occasional evening shifts (3:00 PM–11:30 PM) is a required element of the position. Onsite: M-F, 8:00-4:30 with some overtime.

Qualifications

• High school diploma or GED; some college preferred.
• 1–3 years of experience in operations, transportation, or related fields.
• Proficiency with Outlook, Excel, Word.
• Strong communication and conflict-resolution skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to multitask and stay calm under pressure.
• Bilingual English/Spanish is a plus.
• Flexibility to work occasional evening shifts (3:00 PM–11:30 PM).

Responsibilities

• Answer customer calls, emails, and service inquiries.
• Schedule pickups, deliveries, and special service requests.
• Assist with daily routing and driver communication.
• Monitor driver progress and respond to delays or route changes.
• Maintain accurate service logs, customer records, and dispatch reports.
• Resolve billing questions, service issues, and missed pickups.
• Communicate service updates to residential, commercial, and municipal contacts.
• Enter work orders and update dispatch software in real time.
• Provide administrative support to the dispatch team.
• Occasionally provide shift coverage for evening dispatcher during PTO (3:00 PM–11:30 PM).

Skills

Customer service

Scheduling

Multitasking

Communication

Conflict resolution

Calm under pressure

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Customer Service / Assistant Dispatcher

Competitive Hourly Rate plus overtime compensation

Benefits: PTO, 401K, Healthcare, vision and dental (highly subsidized)

Onsite: M-F, 8:00-4:30 with some overtime required

Our client, a privately-held, well-established company, is seeking a Customer Service Representative / Assistant Dispatcher reporting to the Operations Supervisor. This role supports a busy dispatch and customer service operation, serving as a central communication point for customers, drivers, and internal staff. The position combines customer interaction, scheduling, routing support, and real‑time operational coordination. Success in this role requires strong multitasking ability, calm decision‑making, and consistent communication throughout the day. Flexibility to cover occasional evening shifts (3:00 PM–11:30 PM) during team PTO is a critical requirement.

Key Responsibilities

• Answer customer calls, emails, and service inquiries

• Schedule pickups, deliveries, and special service requests

• Assist with daily routing and driver communication

• Monitor driver progress and respond to delays or route changes

• Maintain accurate service logs, customer records, and dispatch reports

• Resolve billing questions, service issues, and missed pickups

• Communicate service updates to residential, commercial, and municipal contacts

• Enter work orders and update dispatch software in real time

• Provide administrative support to the dispatch team

• Occasionally provide shift coverage for evening dispatcher during PTO (3:00 PM–11:30 PM)

Required Qualifications

• High school diploma or GED (some college preferred)

• 1–3 years of experience in operations, transportation, or related fields (preferred)

• Proficiency with Outlook, Excel, Word

• Strong communication and conflict‑resolution skills

• Detail‑oriented with strong problem‑solving abilities

• Ability to multitask and stay calm under pressure

• Bilingual English/Spanish is a plus

• Flexibility to work occasional evening shifts (3:00 PM–11:30 PM) when coverage is required

Working Environment

• Office setting with frequent interaction with facility and field operations

• Fast‑paced, high‑communication role

Employer is committed to diversity, inclusion, and equal opportunity for all applicants.