Dispatch & Customer Service Coordinator

Interstate Battery System of America Inc; Hummelstown (Dauphin County); On-site; USD 25,000 - 39,000; Full time

Job summary

Interstate Batteries is seeking a dispatcher to handle inbound calls, dispatch hot-shot requests, and support dealer needs with courteous service. The role involves coordinating drivers, assisting walk-in customers, and ensuring accurate invoicing while maintaining strong customer relationships.

Applicants should have basic computer and internet skills, good geographic knowledge, and the ability to multi-task in a fast-paced environment. Prior dispatch or telephone experience is a plus.

Qualifications

• Basic computer skills and ability to utilize the internet.
• Good knowledge of the geographical area.
• Strong communication and customer service skills.
• Ability to multi-task; previous telephone/dispatch experience is a plus.

Responsibilities

• Handle all incoming phone calls in a professional manner and dispatch hot-shot requests promptly.
• Manage hot-shot drivers to deliver efficient service.
• Wait on and assist walk-in customers with battery needs.
• Handle and balance invoices generated.
• Follow-up with largest customers weekly to ensure satisfaction and battery supply.

Skills

Customer service

Communication

Multitasking

Telephone dispatch

Job description

Interstate Batteries is seeking a dispatcher to handle inbound calls, dispatch hot-shot requests, and support dealer needs with courteous service. The role involves coordinating drivers, assisting walk-in customers, and ensuring accurate invoicing while maintaining strong customer relationships.

Applicants should have basic computer and internet skills, good geographic knowledge, and the ability to multi-task in a fast-paced environment. Prior dispatch or telephone experience is a plus.