Coordinator I - Emergency Lighting

Fox Valley Fire & Safety Co, Inc.; Elgin (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

ESOP after 1 year

Day-one insurance

401k with company match

Employee ownership

Job summary

Fox Valley Fire & Safety Co. is seeking a dispatcher to schedule daily routes for technicians and dispatch service calls. You will identify customer needs and maintain open communication to ensure satisfactory solutions.

You will build lasting relationships with customers, handle inquiries using Outlook/Word/Excel, and participate in an on-call rotation after training. This role offers day-one benefits and employee ownership through ESOP after one year.

Qualifications

• High school diploma or equivalent.
• Strong communication and multitasking abilities.
• Proficient in Microsoft Office and Google Maps.
• Knowledge of Chicagoland area.

Responsibilities

• Schedule daily routes and dispatch service calls.
• Identify customer needs and provide solutions.
• Build relationships with customers through clear communication.
• Handle complaints and follow policies.
• On-call rotation after training.

Skills

Customer service

Dispatch coordination

Multi-tasking

MS Office

Google Maps

Attendance

Organizational skills

Chicagoland area knowledge

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

Job description

• Scheduling of daily routes for assigned technicians and dispatch service calls
• Identify and assess customers’ needs to achieve satisfactory solutions
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions, and alternatives
• Follow communication procedures, guidelines, and policies
• Additional tasks as needed to assist the department
• On-Call rotation option - once fully trained, can participate in on-call program for additional hours

Job Requirements:

• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers
• Must be able to multi-task & have multiple priorities
• Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily)
• Google Maps, ability to pull directions
• Scheduling history
• Consistent and dependable attendance
• Strong organizational skills
• Knowledge of Chicagoland area

Other Qualifications:

• Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds
• Requires reliable sight, hearing, verbal communication and touch
• Must be committed to creating value in the service department
• Integrity that aligns with Fox Valley Fire & Safety’s company values

Education

• High School Diploma or Equivalent

Compensation & Benefits:

Fox Valley Fire & Safety Co. offers competitive benefits, including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D, critical illness insurance, STD & LTD, employer-paid life insurance policy and 401k with company match. We are 100% employee owned - after one year of employment, employee is eligible for the company ESOP. This role offers a starting pay range of $22-$24 per hour, paid in biweekly installments based on experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.