Dispatch Coordinator - Schedule, Routes & Customer Care

Comfort Solutions; Ogden (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid medical for employees

Vision and dental plans with low premu

HSA and copay plan choices

401(k) with competitive matching: 100%

PTO and paid holidays

Job summary

Comfort Solutions is seeking a proactive Dispatcher to join our team in Ogden. You will connect customers with field technicians, keep schedules on track, and ensure a smooth, responsive service experience.

In this fast-paced role, you’ll optimize routes, monitor daily schedules, and communicate clearly with customers and technicians while maintaining accurate job data. Previous dispatching or customer service experience is valued.

Qualifications

• 1+ year of dispatching, scheduling, customer service, or administrative experience.
• Experience using service management software, CRM systems, or scheduling tools preferred.
• Comfortable working in a fast-paced environment.
• Strong verbal, written, and organizational skills.
• Ability to pass a background check and drug screening.

Responsibilities

• Schedule and dispatch service, maintenance, and installation appointments
• Optimize technician routes to maximize efficiency, customer satisfaction, and revenue opportunities
• Monitor schedules throughout the day and make real-time adjustments as priorities change
• Communicate proactively with customers and technicians
• Track job status, arrival times, and completions
• Resolve scheduling issues and service delays quickly and professionally
• Maintain accurate job and customer information within dispatch software

Skills

Dispatching experience

Scheduling experience

Customer service

Administrative experience

CRM software familiarity

Scheduling tools

Fast-paced environment

Verbal communication

Written communication

Organizational skills

Background check

Drug screening

Education

Tools

Service management software

CRM systems

Scheduling tools

Job description

Comfort Solutions is seeking a proactive Dispatcher to join our team in Ogden. You will connect customers with field technicians, keep schedules on track, and ensure a smooth, responsive service experience.

In this fast-paced role, you’ll optimize routes, monitor daily schedules, and communicate clearly with customers and technicians while maintaining accurate job data. Previous dispatching or customer service experience is valued.