Dynamic Dispatcher: Real-Time Scheduling & Routing

Intermountain Home Services, LLC.; Ogden (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid medical for employees

Vision and dental plans

HSA and copay plan choices

401(k) with competitive matching

PTO and paid holidays

Job summary

Comfort Solutions in Ogden is seeking a dispatcher to keep service moving. You will connect customers with field teams, schedule appointments, optimize routes, and monitor daily progress to ensure timely, high-quality service.

In a fast-paced environment, you’ll solve scheduling problems, communicate proactively with customers and technicians, and maintain accurate job and customer information in the dispatch system.

Qualifications

• 1+ year of dispatching, scheduling, customer service, or administrative experience.

Responsibilities

• Schedule and dispatch service, maintenance, and installation appointments.
• Optimize technician routes to maximize efficiency, customer satisfaction, and revenue opportunities.
• Monitor schedules throughout the day and make real-time adjustments as priorities change.
• Communicate proactively with customers and technicians.
• Track job status, arrival times, and completions.
• Resolve scheduling issues and service delays quickly and professionally.
• Maintain accurate job and customer information within dispatch software.

Skills

Dispatching experience

Customer service

Organizational skills

Tools

CRM software

Scheduling tools

Job description

Comfort Solutions in Ogden is seeking a dispatcher to keep service moving. You will connect customers with field teams, schedule appointments, optimize routes, and monitor daily progress to ensure timely, high-quality service.

In a fast-paced environment, you’ll solve scheduling problems, communicate proactively with customers and technicians, and maintain accurate job and customer information in the dispatch system.