Dispatch & Scheduling Lead — Plumbing & Mechanical

Evergreen Plumbing & Mechanical LLC; Salem (OR); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits for full-time employee

Supportive team atmosphere and opportunities for growth

Job summary

Evergreen Plumbing & Mechanical LLC in Salem, Oregon is seeking a Dispatch Coordinator responsible for scheduling and dispatching plumbing and mechanical service technicians efficiently. The role emphasizes strong organizational, communication, and problem-solving skills while ensuring customer satisfaction.

This position offers competitive hourly pay ranging from $18 to $25 based on experience, along with full benefits for full-time employees, and provides a supportive atmosphere for growth opportunities.

Qualifications

• Prior experience in a customer service, dispatching, or scheduling role preferred.
• Reliable and able to adapt to fast-changing situations.

Responsibilities

• Schedule and dispatch service technicians based on job priority.
• Communicate with customers to confirm appointments and provide updates.
• Ensure technicians have necessary tools and instructions before dispatching.
• Maintain records of service calls and technician schedules.
• Coordinate emergency response efforts for after-hours calls.

Skills

Strong communication skills

Multitasking

Problem-solving skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Dispatch software (ServiceTitan, FieldEdge)

Job description

Position Summary

The Dispatch Coordinator is responsible for efficiently scheduling and dispatching plumbing and mechanical service technicians to customer locations while ensuring optimal use of company resources. This role requires strong organizational, communication, and problem-solving skills to manage service requests, coordinate schedules, and maintain positive customer relationships.

Position Summary

The Dispatch Coordinator is responsible for efficiently scheduling and dispatching plumbing and mechanical service technicians to customer locations while ensuring optimal use of company resources. This role requires strong organizational, communication, and problem-solving skills to manage service requests, coordinate schedules, and maintain positive customer relationships.

Key Responsibilities:Dispatching and Scheduling (50%)

• Schedule, assign, and dispatch service technicians based on job priority, location, and skill level
• Monitor job progress and reassign technicians as needed to meet service deadlines
• Maintain accurate records of all dispatched jobs, technician availability, and customer interactions
• Proactively adjust schedules to handle emergency or urgent service requests
• Utilize dispatch software (e.g., ServiceTitan, FieldEdge, or similar) to track and optimize technician routes
  
  

Customer Communication (20%)

• Communicate with customers to confirm service appointments, provide ETA updates, and follow up on service completion
• Respond promptly to customer inquiries, resolve scheduling conflicts, and manage expectations effectively
• Provide courteous and professional service to maintain high customer satisfaction
  
  

Technician Coordination (15%)

• Relay detailed job information, including work scope, safety requirements, and customer preferences, to technicians
• Ensure technicians have the necessary tools, materials, and instructions before dispatch
• Monitor technician workload and adjust assignments to prevent burnout and maintain efficiency
  
  

Administrative and Reporting (10%)

• Maintain detailed records of service calls, work orders, and technician schedules
• Assist with generating reports related to technician productivity, job completion rates, and customer feedback
• Verify that all job documentation is accurate and complete before closing out work orders
  
  

Emergency Response and Problem-Solving (5%)

• Coordinate emergency response efforts for after-hours calls, ensuring timely resolution of urgent plumbing and mechanical issues
• Troubleshoot scheduling conflicts and unforeseen challenges with minimal disruption to operations
  
  

Qualifications:

• High school diploma or equivalent required
• Prior experience in a customer service, dispatching, or scheduling role preferred
• Strong communication, multitasking, and problem-solving skills
• Detail-oriented, reliable, and able to adapt to fast-changing situations
  
  

Benefits:

• Competitive hourly pay: $18-$25/hour, depending on experience
• Full benefits for full-time employee
• Supportive team atmosphere and opportunities for growth
  
  

Apply now to join the Evergreen Plumbing team!

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