Dispatch & Scheduling Lead — Plumbing & Mechanical

Evergreen Plumbing & Mechanical LLC; Salem (OR); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits for full-time employee

Supportive team atmosphere and opportunities for growth

Job summary

Evergreen Plumbing & Mechanical LLC in Salem, Oregon is seeking a Dispatch Coordinator responsible for scheduling and dispatching plumbing and mechanical service technicians efficiently. The role emphasizes strong organizational, communication, and problem-solving skills while ensuring customer satisfaction.

This position offers competitive hourly pay ranging from $18 to $25 based on experience, along with full benefits for full-time employees, and provides a supportive atmosphere for growth opportunities.

Qualifications

• Prior experience in a customer service, dispatching, or scheduling role preferred.
• Reliable and able to adapt to fast-changing situations.

Responsibilities

• Schedule and dispatch service technicians based on job priority.
• Communicate with customers to confirm appointments and provide updates.
• Ensure technicians have necessary tools and instructions before dispatching.
• Maintain records of service calls and technician schedules.
• Coordinate emergency response efforts for after-hours calls.

Skills

Strong communication skills

Multitasking

Problem-solving skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Dispatch software (ServiceTitan, FieldEdge)

Job description

Evergreen Plumbing & Mechanical LLC in Salem, Oregon is seeking a Dispatch Coordinator responsible for scheduling and dispatching plumbing and mechanical service technicians efficiently. The role emphasizes strong organizational, communication, and problem-solving skills while ensuring customer satisfaction.

This position offers competitive hourly pay ranging from $18 to $25 based on experience, along with full benefits for full-time employees, and provides a supportive atmosphere for growth opportunities.