Dispatch Coordinator

Socket.dev; York (York County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Paid Time Off

Job summary

Socket.dev is seeking a Dispatch Coordinator to work on-site in York, PA. The role entails coordinating the timely movement of product, assigning workload to drivers, and ensuring DOT compliance, using dispatch systems in near real-time.

Will directly schedule drivers, monitor performance, and resolve scheduling issues while maintaining professional communication with customers and management. Hours are 11 PM to 8 AM, Monday through Friday, with a strong focus on safety and efficiency.

Qualifications

• Education: High school diploma or GED or equivalent work experience.
• Experience: 1-2 years in Transportation, dispatching, or customer service.
• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely movement of customer orders in assigned area.
• Direct and schedule drivers' work and notify assignments.
• Monitor driver activities and performance to ensure on-time movements.
• Identify and resolve daily service and scheduling issues; communicate with customers and management.
• Monitor hours of service to prevent DOT violations.
• Prepare and process data and paperwork; update dispatch information in real time.
• Promote safety in all areas of dispatch.

Skills

Communication

DOT knowledge

Scheduling

Office tech

Education

High school diploma or GED

Tools

Dispatch software

Microsoft Office

Job description

This Dispatch Coordinator position works on-site in York, PA

Schedule: Monday - Friday Hours: 11PM - 8AM Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escal…service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Qualifications

Job Requirements/Minimum Qualifications: Education:High school diploma/GED or equivalent work experience. Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.