Dispatch Coordinator

Ruan Transportation Management Systems; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Ruan Transportation Management Systems in Fort Wayne, IN is seeking a Dispatch Coordinator to operate on-site. The role runs Monday through Friday from 11 PM to 8 AM, coordinating customer shipments and driver assignments to ensure safe, timely deliveries.

You will monitor driver activities, optimize workload, and maintain real-time data in dispatch systems, while upholding DOT regulations and safety standards to meet service expectations.

Qualifications

• Experience coordinating drivers and schedules to meet delivery windows.
• Familiarity with DOT regulations and safety standards.
• Proven ability to communicate with customers and drivers clearly.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers’ work; notify assignments for on-time movements.
• Identify and resolve daily service and scheduling issues; maintain client communications.
• Monitor drivers’ hours of service to prevent DOT violations.
• Communicate with customers about issues impacting service.
• Prepare and process data and paperwork; update dispatch information in real time.
• Monitor and promote safety in all dispatch activities.

Skills

Driver scheduling

DOT regulations

Customer communication

Data entry

Safety awareness

Tools

Dispatch software

Job description

This Dispatch Coordinator position works on-site in Fort Wayne, IN

Schedule: Monday – Friday

Hours: 11PM to 8AM
Coordinate the timely movement of customer’s product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers’ work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers’ hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.