Dispatch Coordinator: On-Time Deliveries & Customer Care

Jensen Precast; Fontana (CA); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401k with company match

Job summary

Jensen Infrastructure in Fontana, CA is seeking a Dispatch Coordinator to coordinate daily dispatch operations, ensuring timely deliveries and pickups. You will be the main contact between drivers, customers, and internal teams, requiring excellent communication and organizational skills.

Responsibilities include scheduling, monitoring routes, handling issues, updating schedules, and ensuring paperwork and equipment are in order. This office-based role may require overtime based on needs.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years of dispatch, logistics, transportation, or customer service experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) and dispatch/logistics software.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Coordinate and schedule daily deliveries and pickups.
• Monitor delivery routes and drivers progress to ensure on-time service.
• Handle delivery issues, delays, and schedule changes as they arise.
• Communicate effectively with drivers, customers, and internal staff to resolve problems quickly.
• Update dispatch schedules and maintain accurate records in the dispatch management system.
• Respond to customer inquiries regarding delivery status and service requests.
• Work closely with warehouse and operations teams to ensure orders are prepared and dispatched on time.
• Ensure drivers have the necessary paperwork, route information, and equipment.
• Track and report delivery performance, delays, and operational issues.
• Maintain compliance with company policies, safety regulations, and transportation procedures.
• Assist with administrative duties, including filing, data entry, and reporting as needed.

Job description

Jensen Infrastructure in Fontana, CA is seeking a Dispatch Coordinator to coordinate daily dispatch operations, ensuring timely deliveries and pickups. You will be the main contact between drivers, customers, and internal teams, requiring excellent communication and organizational skills.

Responsibilities include scheduling, monitoring routes, handling issues, updating schedules, and ensuring paperwork and equipment are in order. This office-based role may require overtime based on needs.