Dispatch & Routing Coordinator — Drive On-Time Deliveries

Kevidko Inc; Vernon (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

KEVIDKO is seeking a dependable Dispatch & Routing Support Coordinator to support our daily delivery operations at our Los Angeles facility. This full-time, on-site role coordinates drivers, routes and customer communications to ensure timely deliveries.

You will monitor progress, update routes, resolve issues, and work with warehouse and customer-service teams. The position requires strong organization, data-entry skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous dispatching, routing, logistics or delivery-coordination experience is preferred.
• Strong computer and data-entry skills.
• Strong organizational and follow-through skills.
• Ability to manage multiple drivers, routes and customer issues simultaneously.

Responsibilities

• Prepare and organize daily delivery routes using the company’s routing system.
• Assign drivers and vehicles according to operational requirements.
• Monitor driver progress and delivery completion throughout the day.
• Communicate route assignments, changes and delivery instructions to drivers.
• Respond promptly when a driver is delayed or encounters a delivery problem.
• Handle delivery-related customer calls, including ETAs, access problems, missed deliveries and special instructions.
• Coordinate add-on deliveries, customer pickups, returns and redeliveries.
• Verify addresses, delivery windows, access information and customer-specific instructions.
• Update routes when drivers call out, vehicles become unavailable or operational needs change.
• Coordinate with warehouse and customer-service employees to resolve missing, incomplete or delayed orders.
• Document failed deliveries, customer refusals, damages, delays and other delivery issues.
• Maintain accurate customer, driver, vehicle and route information.
• Review route completion times and identify recurring delays or inefficiencies.
• Follow through on unresolved delivery issues until they are completed.
• Provide management with updates regarding late deliveries, failed stops and other exceptions.
• Assist with other transportation and administrative responsibilities as needed.

Skills

Dispatching experience

Routing experience

Logistics experience

Data-entry skills

Multitask management

Tools

Routing systems

Job description

KEVIDKO is seeking a dependable Dispatch & Routing Support Coordinator to support our daily delivery operations at our Los Angeles facility. This full-time, on-site role coordinates drivers, routes and customer communications to ensure timely deliveries.

You will monitor progress, update routes, resolve issues, and work with warehouse and customer-service teams. The position requires strong organization, data-entry skills and the ability to multitask in a fast-paced environment.