Dispatch Coordinator — Logistics & Customer Support (San Diego)

Control Transportation Services; San Diego (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services in San Diego, CA is hiring an administrative dispatcher.

This role is a customer service–oriented position responsible for populating, auditing, and briefing management on reports, and for supporting routing systems as loads are tendered. The ideal candidate has knowledge of the San Diego area, proficiency with Microsoft Excel and Word, routing software experience, and the ability to solve problems and provide timely resolutions

Qualifications

• Experience in dispatching and coordinating loads.
• Proficient with routing systems and Excel.
• Strong communication and problem-solving skills.

Responsibilities

• Dispatch independent contractors to locations per customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in daily duties.
• Consult with management to meet operational goals.
• Maintain files and records of requests, services, invoices, and expenses.
• Determine responses to emergencies and service issues.
• Process claims.
• Complete organizational paperwork.
• Be familiar with Microsoft Word and Excel.

Skills

Customer service

Routing systems

Microsoft Excel

Geographical knowledge

Dispatching

Tools

Microsoft Word

Job description

Control Transportation Services, Inc. dba Summit Delivery Services in San Diego, CA is hiring an administrative dispatcher.

This role is a customer service–oriented position responsible for populating, auditing, and briefing management on reports, and for supporting routing systems as loads are tendered. The ideal candidate has knowledge of the San Diego area, proficiency with Microsoft Excel and Word, routing software experience, and the ability to solve problems and provide timely resolutions