Administrative Dispatcher

Control Transportation Services; San Diego (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services in San Diego, CA is hiring an administrative dispatcher.

This role is a customer service–oriented position responsible for populating, auditing, and briefing management on reports, and for supporting routing systems as loads are tendered. The ideal candidate has knowledge of the San Diego area, proficiency with Microsoft Excel and Word, routing software experience, and the ability to solve problems and provide timely resolutions

Qualifications

• Experience in dispatching and coordinating loads.
• Proficient with routing systems and Excel.
• Strong communication and problem-solving skills.

Responsibilities

• Dispatch independent contractors to locations per customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in daily duties.
• Consult with management to meet operational goals.
• Maintain files and records of requests, services, invoices, and expenses.
• Determine responses to emergencies and service issues.
• Process claims.
• Complete organizational paperwork.
• Be familiar with Microsoft Word and Excel.

Skills

Customer service

Routing systems

Microsoft Excel

Geographical knowledge

Dispatching

Tools

Microsoft Word

Job description

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the San Diego, CA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our San Diego, CA location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of San Diego, CA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problemsand provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel