Dispatch Coordinator for Process Servers

ABC Legal Services; New York (NY); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

7 paid company holidays

4 floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care Flexible Spending Aid

EAP

Pet Insurance

Job summary

ABC Legal Services seeks a Dispatch Coordinator to ensure legal documents are claimed, dispatched, and completed promptly. You will coordinate with servers and internal partners in a fast-paced, data-driven setting, focusing on timely delivery and accuracy.

The role is remote but located in Kentucky, with a full-time schedule and a comprehensive benefits package including health, dental, vision, 401(k), PTO, holidays, and more.

Qualifications

• 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role.
• Strong organizational skills with the ability to manage high-volume tasks and shifting priorities.
• Excellent verbal and written communication skills.
• Ability to analyze information, identify roadblocks, and escrow issues appropriately.
• Comfortable navigating digital tools, internal platforms, and map-based systems.
• Proven ability to work independently while contributing to team goals.
• Reliable, consistent, and able to follow established processes with high accuracy.

Responsibilities

• Monitor skye task board to identify aging unclaimed jobs.
• Identify a server to claim the job by reaching out to the primary server and nearby servers.
• Identify jobs unable to be claimed due to missing customer information.
• Resolve and escalate to teams if needed.
• Monitor and report trends in stuck jobs.
• Review unclaimed zip codes in assigned states and coordinate with servers and recruiters.
• Notify recruiter of locations needing additional coverage due to volume or coverage gaps.

Skills

Dispatching

Customer service

Organization

Communication

Map-based routing

Independent worker

Tools

Skye

Job description

About ABC Legal Services:

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

As a Dispatch Coordinator for process servers, you’ll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in Kentucky.

Key Responsibilities

• Monitor skye (internal application) task board to identify aging unclaimed jobs.
• Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
• Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched).
• Resolve and escalates to teams if needed.
• Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
• Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to upscale the findings.
• Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.

Qualifications

• 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
• Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
• Excellent verbal and written communication skills
• Ability to analyze information, identify roadblocks, and escrow issues appropriately
• Comfortable navigating digital tools, internal platforms, and map-based systems
• Proven ability to work independently while contributing to team goals
• Reliable, consistent, and able to follow established processes with high accuracy

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range

Pay Range : $18.00 - $18.00 per hour

Schedule

Full-time, Thursday-Monday from 8am-5pm CST