Dispatch Coordinator for Process Servers

ABC Legal Services

Little Rock (AR)

Remote

USD 20,000 - 29,000

Full time

9 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays

Life Insurance

AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care FSA

Employee Assistance Program

Pet Insurance

Job summary

ABC Legal Services in Arkansas seeks a Dispatch Coordinator for process servers. You’ll ensure every job is claimed, dispatched, and completed promptly by coordinating with servers and internal partners in a fast-paced, metric-driven environment.

This remote role is located in Arkansas with standard business hours, requiring strong communication, organization, and the ability to navigate internal platforms like Skye and mapping tools to drive efficient service of process.

Qualifications

1–2 years of experience in dispatching, customer service, or operations coordination.
Excellent organizational, verbal and written communication skills.
Ability to analyze information, identify roadblocks, and elevate issues.
Comfortable navigating digital tools and map-based systems.

Responsibilities

Monitor Skye task board to identify aging unclaimed jobs.
Identify a server to claim the job via primary server contact and nearby servers.
Resolve missing customer information blocking claim or dispatch.
Elevate issues to teams when needed.
Report trends in stuck jobs and rising patterns.
Review unclaimed zip codes with servers and recruiters for coverage.
Notify recruiter of locations needing additional coverage due to volume.

Skills

Organizational skills

Verbal and written communication

Analytical thinking

Independently driven

High-volume task management

Team collaboration

Tools

Skye

Job description

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

As a Dispatch Coordinator for process servers, you’ll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in Arkansas.

Key Responsibilities

Monitor skye (internal application) task board to identify aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched).
Resolve and elevate to teams if needed.
Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to elevate the findings.
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.

Qualifications

1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and elevate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy

Benefits