Dispatch Coordinator for Process Servers

ABC Legal Services; Austin (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care Flexible Spending Award

Job summary

ABC Legal Services seeks a Dispatch Coordinator to ensure timely claiming, dispatching, and completion of process server jobs. You will coordinate with servers and internal teams in a fast-paced environment, using Skye and maps to keep operations smooth.

This remote role is located in Louisiana and offers a dynamic, metrics-driven setting. Ideal candidates thrive in high-demand environments with strong communication, organization, and problem-solving skills to resolve issues and improve coverage

Qualifications

• 1–2 years in dispatching, customer service, or operations coordination.
• Strong organizational skills for high-volume tasks.
• Excellent verbal and written communication.
• Able to analyze information, identify roadblocks, and escalate issues.
• Comfortable with digital tools, internal platforms, and map-based systems.
• Must work independently while contributing to team goals.
• Reliable, consistent, and able to follow processes with high accuracy.

Responsibilities

• Monitor Skye task board to identify aging unclaimed jobs.
• Identify a server to claim by contacting primary and nearby servers via Skye and channels.
• Flag jobs missing customer info preventing claim/dispatch.
• Escalate and resolve issues with the relevant teams.
• Monitor trends in stuck jobs and report increases.
• Review unclaimed zip codes and coordinate with servers and recruiters to improve coverage.
• Notify recruiter about locations needing more coverage due to volume.

Skills

Dispatching/coordination

Customer service

Operations coordination

Communication

Organizational skills

Analytical thinking

Map-based systems

Independent worker

Tools

Skye application

Map-based systems

Job description

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

As a Dispatch Coordinator for process servers, you’ll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in Louisiana.

Key Responsibilities

• Monitor skye (internal application) task board to identify aging unclaimed jobs.
• Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
• Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched).
• Resolve and escalation to teams if needed.
• Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
• Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escape findings.
• Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.

Qualifications

1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy roleStrong organizational skills with the ability to manage high-volume tasks and shifting prioritiesExcellent verbal and written communication skillsAbility to analyze information, identify roadblocks, and escalation issues appropriatelyComfortable navigating digital tools, internal platforms, and map-based systemsProven ability to work independently while contributing to team goalsReliable, consistent, and able to follow established processes with high accuracy

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range : $18.00 - $18.00 per hour

Schedule: Full-time, Thursday-Monday from 8am-5pm CST