Dispatch Coordinator for Process Servers

ABC Legal Services

Des Moines (IA)

Remote

USD 25,000 - 29,000

Full time

9 days ago

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Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care Flexible Spending Award

Employee Assistance Program

Job summary

ABC Legal Services in Des Moines, Iowa, is seeking a Dispatch Coordinator to ensure rapid and accurate delivery of legal documents. The role involves claiming, dispatching, and completing jobs, with frequent coordination among servers and internal teams in a fast-paced, metrics-driven environment.

This remote position is located in Iowa, offering full-time hours, with a schedule Thursday–Monday from 8am–5pm CST. Pay is $18.00 per hour, plus standard benefits.

Qualifications

1–2 years in dispatching or fast-paced roles.
Strong organization and prioritization.
Excellent verbal and written communication.
Ability to analyze information and resolve issues.
Proficient with digital tools and map-based systems.
Ability to work independently while contributing to team goals.
Reliable and follows established processes with accuracy.

Responsibilities

Monitor skye task board for aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and nearby servers using skye, the map, and tools (text, phone, email).
Identify jobs that are unclaimable due to missing customer information (county or zip code, missing server names).
Resolve and escalate to teams if needed.
Monitor and report trends in stuck jobs.
Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiter to improve coverage.
Notify recruiter of locations needing additional coverage due to volume, unclaimed zip codes, or vendor issues.

Skills

Dispatch coordination

Customer service

Operations coordination

Communication skills

Organization

Analytical thinking

Independent work

Attention to detail

Tools

Skye platform

Job description

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

As a Dispatch Coordinator for process servers, you’ll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in Iowa.

Key Responsibilities

Monitor skye (internal application) task board to identify aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched.
Resolve and escalation to teams if needed.
Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to upscale the findings.
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.

Qualifications

1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and eliminate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy

Benefits