Dispatch Coordinator for Process Servers

ABC Legal Services; Bismarck (ND); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays (company)

Floating holidays

Life Insurance & AD&D

Long-term disability

FSAs & DCA Flexible Spending Accounts

EAP

Job summary

ABC Legal Services is seeking a Dispatch Coordinator to ensure rapid and accurate service of process deliveries. You will claim, dispatch, and complete jobs while coordinating with servers and internal partners in a fast-paced, metrics-driven environment.

This remote role is based in North Dakota and offers a stable schedule, competitive hourly pay, and comprehensive benefits. If you thrive under pressure and maintain high accuracy, apply to join our nationwide team.

Qualifications

• 1–2 years of experience in dispatching or fast-paced coordination.
• Strong organizational and prioritization skills.
• Excellent verbal and written communication.
• Ability to analyze information and resolve roadblocks.

Responsibilities

• Monitor Skye task board to identify aging unclaimed jobs.
• Identify and claim jobs by contacting primary and nearby servers via Skye, text, phone, or email.
• Resolve unclaimable jobs due to missing info and escalate when needed.
• Monitor trends in stuck jobs and report increases.
• Review unclaimed zip codes and coordinate with servers and recruiters for coverage.
• Notify recruiter of locations needing additional coverage or performance issues.

Skills

Dispatching

Customer service

Operations coordination

Communication

Analytical thinking

Digital tools

Independent work

Attention to detail

Tools

Skye system

Map-based systems

Job description

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

As a Dispatch Coordinator for process servers, you’ll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in North Dakota.

Key Responsibilities

• Monitor skye (internal application) task board to identify aging unclaimed jobs.
• Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
• Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched).
• Resolve and escape to teams if needed.
• Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
• Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to
• Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.

Qualifications

• 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
• Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
• Excellent verbal and written communication skills
• Ability to analyze information, identify roadblocks, and escape issues appropriately
• Comfortable navigating digital tools, internal platforms, and map-based systems
• Proven ability to work independently while contributing to team goals
• Reliable, consistent, and able to follow established processes with high accuracy

Benefits

Health, Dental, Vision insurance401(k) with company matchingPaid time off7 Paid company holidays4 Floating holidays per-yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEAP (Employee Assistance Program)Pet Insurance

Pay Range

$18.00 - $18.00 per hour

Schedule

Full-time, Thursday-Monday from 8am-5pm CST