Dispatch Coordinator – Customer Success & Scheduling

Precision Door Service; Atlanta (GA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance

Company Paid Life and AD&D Insurance

401(k) Retirement Savings Plan and Company Match

Paid Sick, Vacation and Holidays

Job summary

Precision Door Service in Atlanta, Georgia is seeking a Customer Success Team Member (Dispatcher) to coordinate service schedules and ensure timely completion of services. The ideal candidate will have a high school diploma, dispatch experience, and strong customer service skills. Responsibilities include managing technician routes, confirming appointments, and maintaining communication between clients and technicians. Compensation starts at $20.00 per hour, with benefits including health insurance and a 401(k) plan.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dispatch role preferred.
• Strong customer service and communication skills.
• Proficient in Microsoft Office Suite.
• Ability to think critically and resolve issues efficiently.
• Valid driver's license and reliable transportation.
• Availability to work flexible hours.

Responsibilities

• Coordinate daily technician routes based on various factors.
• Review appointments to confirm customer information.
• Serve as a communication link between customers and technicians.
• Monitor and update the dispatch dashboard.
• Collect payments on past-due accounts.
• Cross-train with dispatch team members.
• Schedule return visits related to quality follow-ups.

Skills

Customer Service Skills

Critical Thinking

Communication Skills

Scheduling Software Proficiency

Microsoft Office Suite

Education

High School Diploma or Equivalent

Tools

CRM Systems

Job description

Precision Door Service in Atlanta, Georgia is seeking a Customer Success Team Member (Dispatcher) to coordinate service schedules and ensure timely completion of services. The ideal candidate will have a high school diploma, dispatch experience, and strong customer service skills. Responsibilities include managing technician routes, confirming appointments, and maintaining communication between clients and technicians. Compensation starts at $20.00 per hour, with benefits including health insurance and a 401(k) plan.