Dispatch Coordinator

Ultimate Staffing Services; Pasadena (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off and holidays

Career growth opportunities

Job summary

Ultimate Staffing Services is seeking a detail-oriented Dispatch Coordinator in Pasadena. The role requires 1-3 years of dispatching, scheduling, logistics, transportation, or customer service experience and a high school diploma.

The person will schedule, dispatch, and coordinate field staff, while communicating with customers and managing schedules to ensure timely service delivery. Ideal candidates are organized, able to multitask in a fast-paced environment, with strong communication and

Qualifications

• 1-3 years of dispatching, scheduling, logistics, transportation, or customer service experience.
• High school diploma or equivalent required; additional education is a plus.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Schedule and dispatch technicians, drivers, or field staff to customer locations.
• Monitor daily schedules and adjust routes as needed.
• Communicate with customers about appointments and updates.
• Coordinate with field teams to ensure timely completion.
• Track work orders and service requests; maintain records.
• Respond to calls, emails, and service requests.
• Resolve scheduling conflicts and address concerns.
• Prepare reports and provide status updates to management.

Skills

Dispatching

Scheduling

Logistics

Customer Service

Communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Scheduling Software

GPS Tracking Systems

Job description

Salary: USD20 - USD25 per hour

Dispatch Coordinator

Job Title: Dispatch Coordinator
Schedule: Full-Time

Position Summary

We are seeking a detail-oriented and organized Dispatch Coordinator with 1-3 years of dispatching, logistics, transportation, scheduling, or customer service experience. The Dispatch Coordinator will be responsible for coordinating daily schedules, assigning work orders, communicating with field personnel, and ensuring timely service delivery. The ideal candidate is proactive, able to multitask in a fast-paced environment, and possesses strong communication and problem-solving skills.

Key Responsibilities

• Schedule and dispatch technicians, drivers, service personnel, or field staff to customer locations.
• Monitor daily schedules and adjust routes or assignments as needed.
• Communicate with customers regarding appointments, service updates, and scheduling changes.
• Coordinate with field teams to ensure timely completion of assignments.
• Track work orders, service requests, deliveries, and job status updates.Maintain accurate dispatch records and documentation.
• Respond to incoming calls, emails, and service requests.
• Resolve scheduling conflicts and address service-related concerns.
• Collaborate with internal departments to ensure operational efficiency.
• Prepare reports and provide status updates to management.

Qualifications

• 1-3 years of dispatching, scheduling, logistics, transportation, customer service, or related experience.
• High school diploma or equivalent required; additional education is a plus.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office Suite and scheduling/dispatch software.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in service, transportation, logistics, maintenance, construction, or field service environments.
• Familiarity with GPS tracking, routing systems, or dispatch management software.
• Experience handling high call volumes and coordinating multiple schedules simultaneously.
• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth and advancement opportunities

Experience Required: 1-3 years
Employment Type: Full-Time