Dispatch Coordinator

Servpro Industries, Inc.; Ephraim (UT); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking a Dispatch Coordinator in Ephraim, Utah. In this role, you will assist in scheduling teams to customer locations to assess needed services, showcasing your organizational and customer service skills in a fast-paced office environment.

Qualified candidates should possess at least two years of customer service experience and be detail-oriented. The position offers competitive compensation and benefits, including flexible work-from-home options.

Qualifications

• 2+ years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Knowledge of local geographical area preferred.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads.
• Review and maintain scheduling software for team routing.
• Perform detailed and accurate data entry.
• Receive incoming calls for follow-ups and inquiries.
• Collaborate with other departments as needed.

Skills

Customer service skills

Organizational skills

Multitasking

Detail-oriented

Education

High school diploma/GED

Tools

Scheduling software

Relevant computer applications

Job description

Dispatch Coordinator

As the Dispatch Coordinator you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast‑paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Flexible work from home options available.