Service Dispatcher

Complete Business Systems; Arvada (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for advancement

Job summary

A local service provider in Colorado is seeking a skilled Service Coordinator/Dispatcher to manage service requests and dispatch technicians. Candidates should have customer service experience, excellent communication skills, and multitasking abilities. A high school diploma is required, and proficiency in Microsoft Office is beneficial. This full-time role offers a competitive salary and opportunities for professional development.

Qualifications

• Proven experience in customer service or dispatching role, preferably in IT, copier, or related industry.
• Ability to remain calm under pressure and resolve issues with diplomacy.

Responsibilities

• Coordinate service requests and schedules for technicians.
• Communicate with customers regarding service updates and dispatch activities.
• Maintain records of service requests and customer interactions.

Skills

Customer service experience

Organizational skills

Communication skills

Multitasking ability

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Dispatching software

Job description

Overview

Complete Business Systems of Colorado is seeking a skilled and organized individual to join our team as a Service Coordinator/Dispatcher. This role coordinates service requests, schedules projects, dispatches technicians, performs administrative duties, and ensures timely resolution of customer issues. Excellent communication, attention to detail, and the ability to thrive in a fast-paced environment are essential.

Responsibilities

• Receive service requests from customers via phone, email, or online portals.
• Gather necessary information from customers, including contact details, equipment information, and service requirements.
• Schedule service appointments and dispatch technicians to customer locations based on urgency, technician availability, and geographic proximity.
• Communicate with customers to provide updates on service appointments, technician arrival times, and resolution status.
• Maintain accurate records of service requests, dispatch activities, and customer interactions in our database system.
• Collaborate with other departments, such as sales and technical support, to address customer inquiries and resolve issues promptly.
• Identify opportunities to improve dispatch processes and implement solutions to enhance efficiency and customer satisfaction.
• Communicate with the service manager and participate in service meetings.

Requirements

• High school diploma or equivalent; additional education or training in customer service or dispatching is a plus.
• Proven experience in a customer service or dispatching role, preferably in the IT, copier, or related industry.
• Strong organizational skills and the ability to multitask effectively in a high-volume environment.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
• Proficiency in computer applications, including Microsoft Office and dispatching software.
• Knowledge of IT Industry solutions, copier equipment and terminology is desirable but not required.
• Ability to remain calm and composed under pressure and resolve customer issues with tact and diplomacy.

Compensation and Benefits

• Competitive salary based on experience
• Opportunities for advancement and professional development

Seniority level

• Entry level

Employment type

• Full-time

Industries

• IT Services and IT Consulting