Dispatch Coordinator

Ruan Transportation Management Systems; Lockport (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Ruan Transportation Management Systems in Lockport, IL is seeking a Dispatch Coordinator to manage on-site dispatch operations. Schedule: Wednesday - Saturday, coordinating the timely movement of customer products while adhering to DOT regulations and company policies.

The role involves directing drivers, monitoring hours of service, and ensuring accurate data capture in the dispatch system in near real time.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers, ensuring on-time movement of goods.
• Maintain accurate data in dispatch systems in near real time.
• Monitor drivers' hours of service to prevent DOT violations.
• Communicate with customers about issues impacting service.
• Prepare paperwork and update driver dispatch information in the system.
• Promote safety in all dispatch activities.

Job description

This Dispatch Coordinator will work on-site in Lockport, IL

Schedule: Wednesday - Saturday

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalation service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.