Dispatch Coordinator

Ruan Transportation Management Systems; Salina (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Ruan Transportation Management Systems in Salina, KS, is seeking a dispatch coordinator to coordinate timely pickups and deliveries in compliance with DOT regulations. You will assign workloads, monitor driver activities, and ensure data is accurately captured in the dispatch system in near real-time.

Responsibilities include scheduling drivers, communicating with customers, and resolving daily service issues while maintaining safety and efficiency.

Qualifications

• Experience coordinating drivers to ensure on-time pickups and deliveries.
• Familiarity with DOT hours-of-service and compliance requirements.
• Proficiency with dispatch software and real-time data capture.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work; notify assignments for on-time movement of goods.
• Monitor driver activities and performance; identify and resolve service issues.
• Maintain timely, professional communication with customers about service impacts.

Skills

Logistics coordination

Driver scheduling

DOT regulations knowledge

Customer communication

Tools

Dispatch system

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.