Dispatch & Admin Specialist — Plumbing Office

Honest Plumbing AZ LLC; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Honest Plumbing AZ LLC in Mesa, AZ is seeking a motivated Full Time Office Assistant to support a busy plumbing operation. You will handle calls, emails, scheduling, and maintain client records to keep the office running smoothly.

This role emphasizes organization, reliability, and clear communication. Proficiency in Microsoft Office is required, with experience in scheduling software a plus. Join a supportive team and contribute to excellent service delivery.

Qualifications

• Prior experience in an administrative, receptionist, or office assistant role preferred.
• Strong communication and customer service skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Experience with scheduling or dispatching software is a plus.
• Reliable, punctual, and detail-oriented with a positive attitude.
• High school diploma or equivalent required.
• Housecall Pro, Appfolio and Service Channel is a plus.

Responsibilities

• Answer and direct incoming phone calls, emails, and customer inquiries in a professional manner.
• Schedule and coordinate service appointments, dispatching technicians as needed.
• Maintain and update customer records, job files, and office databases.
• Process invoices, payments, and assist with basic bookkeeping tasks.
• Support management with administrative tasks, reporting, and correspondence.
• Order and track office and field supplies inventory.
• Serve as the first point of contact for customers, ensuring a positive experience.

Skills

Administrative support

Customer service

Microsoft Office

Multitasking

Scheduling software

Reliability

Education

High school diploma or equivalent

Tools

Housecall Pro

Appfolio

Service Channel

Job description

Honest Plumbing AZ LLC in Mesa, AZ is seeking a motivated Full Time Office Assistant to support a busy plumbing operation. You will handle calls, emails, scheduling, and maintain client records to keep the office running smoothly.

This role emphasizes organization, reliability, and clear communication. Proficiency in Microsoft Office is required, with experience in scheduling software a plus. Join a supportive team and contribute to excellent service delivery.